JB Hi-Fi said no refund? Check your rights in 60 seconds.
Every product sold by JB Hi-Fi comes with consumer guarantees under the Australian Consumer Law. They apply on top of any store policy or warranty, and the store can’t contract out of them.
Heard something like this?
These are common lines shoppers hear at many stores, including at JB Hi-Fi. None of them, on its own, ends your rights.
- “It’s out of the manufacturer’s warranty.”
- “You should have bought the extended warranty.”
- “We’ll have to send it away for repair.”
- “You need to contact the manufacturer directly.”
What the law actually says
- Section 54: goods must be of acceptable quality. That includes being durable for a reasonable time given the price and type of product.
- Section 55: goods must be fit for any purpose you told JB Hi-Fi about before you bought.
- Section 259: JB Hi-Fi, as the supplier, must provide a remedy. You don’t have to go to the manufacturer.
- Section 260: if it’s a major failure, you choose a refund or replacement.
The manufacturer’s warranty period and extended warranties don’t set the limit. What counts is how long a reasonable person would expect the product to last.
Major or minor failure?
This decides whether you or JB Hi-Fi chooses the fix.
You choose: refund or replacement
A reasonable person wouldn’t have bought it if they’d known about the problem. Think: it died well before it should for the price, it’s unsafe, or it keeps failing after repairs.
The retailer chooses: usually a repair
The fault can be fixed in a reasonable time. The repair must be free. If they can’t or won’t fix it, you can then ask for a refund or replacement.
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